SHIPPING
How will my order be delivered?
We offer a Standard Shipping option which is operated by Royal Mail. The service is 48-72 hours with Saturday deliveries, making it convenient to order at all times throughout the week. We also offer a 1st class option for faster deliveries. If you miss your delivery, Royal Mail will leave a delivery note for you to arrange re-delivery or collection from your local depot. If you are unable to receive your delivery after 14 days the order will be returned to us at a cost. If you wish to have the order resent, shipping fees will apply.
Opening Times: Internet – 24 hours a day
Monday to Friday 9:00 to 5:00 The office is Closed on Saturday & Sunday, phones will not be answered and no dispatches made.
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Please ensure that someone will be available at the delivery address specified to sign for the order during the day, as most orders have to be signed for. If your order does not arrive within 3 days after the expected time of delivery please contact Chells Lashes for information.
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International order's will see Royal Mail deliver to destined country before said country's own courier takes over. We do not offer special next day's to oversea's. Please allow 7-10 working day's for your order to arrive.
RETURNS
If a delivery has been damaged in transit, is faulty, missing products or you have received the wrong products in error, please contact us within 7 days of order receipt to arrange a replacement or a refund along with return of the faulty item by second class post. If the product is deemed to be faulty, a full refund will be processed. In such cases, we will refund the postage cost of returning the item and any replacement will be sent with no further P&P charge.